aifa Platform Privacy Notice
This page describes what we collect when you use aifa and how we keep that data protected. We collect personal information only to operate our platform, process your payments, verify your identity, and respond to your support requests. We do not sell your data to third parties, and we do not use it for marketing purposes beyond service-related communications.
Our privacy practices comply with standard data protection principles: we collect only what we need, we store it securely, and we retain it only as long as necessary. When you register an account on aifa, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or contact our support team, you provide information that we handle according to this policy. We are transparent about what we collect and why.
If you have questions about your data or how we handle it, contact our support team during business hours (Monday–Friday, 08:00–18:00 local time). We respond to data-access requests and privacy concerns within one business day.
What we collect and how we use it on aifa
We collect personal information in several categories. When you register, we collect your email address, phone number, and a secure password. During identity verification (KYC), we collect a government-issued ID scan (KTP, SIM, or passport), proof of address (utility bill, rental agreement, or bank statement), and confirmation of your payment method. We use this information to verify your identity, comply with anti-money-laundering (AML) regulations, and prevent fraud.
When you deposit or withdraw funds, we collect transaction details: the amount, the payment method, the date and time, and your destination account. We use this information to process your payment, reconcile your account balance, and detect suspicious activity. We retain transaction records for seven years to comply with financial regulations.
When you contact our support team, we collect your message, any attachments, and metadata about your request (date, time, support agent name). We use this information to resolve your issue and improve our support processes. We retain support records for two years.
Data we collect on aifa
- Account registration: email, phone, password
- Identity verification: government ID, proof of address, payment method confirmation
- Transaction data: amount, method, date, destination account
- Support interactions: messages, attachments, metadata
- Platform usage: login times, game activity, session duration (anonymised)
Third-party processors and data sharing on aifa
We use third-party service providers to operate aifa. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet) receive transaction data necessary to process your deposits and withdrawals. Our identity verification provider receives your ID scan and proof of address to verify your identity. Our hosting provider stores our servers and databases. We share only the minimum data necessary for each provider to perform their function.
We do not share your personal information with marketing companies, data brokers, or any third party outside our operational chain. If local law requires us to disclose your data (e.g., to anti-fraud authorities or law enforcement), we comply with that requirement and notify you where legally permitted.
Data security and retention on aifa
We protect your data through encrypted connections (HTTPS), secure password storage (hashed and salted), and restricted staff access. Our servers may sit outside your jurisdiction; however, we apply the same security standards regardless of location. We conduct regular security audits and maintain incident response procedures. If we detect a data breach, we notify affected users within 72 hours and provide guidance on protective steps.
We retain your data only as long as necessary. Account registration data is retained for the life of your account plus two years after closure. Identity verification documents are retained for seven years to comply with AML regulations. Transaction records are retained for seven years. Support records are retained for two years. After these periods, we delete or anonymise your data.
Your rights and choices on aifa
You have the right to access your personal data held by aifa. You can request a copy of your account information, transaction history, and support records by contacting our support team. We provide this information within five business days at no charge.
You have the right to correct inaccurate data. If your registered email, phone number, or address is incorrect, you can update it through your account dashboard or request our support team to make the change.
You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you request account deletion, we close your account, delete your registration data after two years, and retain only transaction records (seven years) and support records (two years) as required by law.
You have the right to object to certain data uses. If you do not wish to receive service-related communications (e.g., payment confirmations, support responses), you can opt out through your account settings. However, we will continue to send legally required communications (e.g., account verification notices).
Cookies and tracking on aifa
We use cookies to maintain your login session, remember your preferences, and analyse platform usage. Session cookies expire when you close your browser. Preference cookies persist for one year. Analytics cookies are anonymised and do not identify you personally. You can disable cookies in your browser settings, but some aifa features may not function correctly without them.
We do not use third-party tracking pixels or cross-site tracking. We do not share analytics data with external companies. Our analytics are used internally to improve platform performance and user experience.
Policy updates and contact on aifa
We may update this privacy policy to reflect changes in our practices or legal requirements. We notify you of material changes by email or by posting a notice on aifa. Your continued use of aifa after such notice constitutes acceptance of the updated policy.
If you have questions about this privacy policy, your data, or our practices, contact our support team via email or live chat during business hours (Monday–Friday, 08:00–18:00 local time). We respond to privacy inquiries within one business day. For data-access requests or deletion requests, include "Data Request" in your subject line so we route your message to the correct team.
This privacy policy is effective as of the date posted on aifa. We maintain a version history on our legal page for your reference. If you are a player in Jakarta, Surabaya, Bandung, Medan, or Semarang and have jurisdiction-specific privacy questions, our support team can clarify how local laws apply to your account.