aifa Terms of Use
We at aifa operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by local law. These terms set out the conditions under which you access our platform, create an account, deposit funds, participate in games and tournaments, and withdraw your balance. By registering on aifa, you agree to these terms and our privacy policy.
Our platform hosts slot games from Pragmatic Play, PG Soft, Habanero, and other providers; live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger; sportsbook markets covering Liga 1, Piala AFF, Champions League, and other football tournaments; and esports betting on Mobile Legends, Free Fire, and PUBG Mobile. We process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet.
This document covers account eligibility, deposit and withdrawal procedures, bonus terms, dispute resolution, and our jurisdiction notice. We encourage you to read these terms carefully before using aifa.
Account eligibility and registration on aifa
When you register on aifa, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our platform. We require a valid email address, phone number, and secure password. During registration, you agree to provide accurate personal information and to update it if circumstances change. We use your information to verify your identity, process payments, and comply with anti-money-laundering (AML) regulations.
After registration, you enter our Know Your Customer (KYC) verification process. We request a government-issued ID scan (KTP, SIM, or passport), proof of address (utility bill, rental agreement, or bank statement dated within three months), and confirmation of your payment method. Our verification team reviews submissions within one business day. If documents are unclear or incomplete, we notify you via email with specific guidance on resubmission. Once verified, your account is fully active.
You are responsible for maintaining the confidentiality of your password and account credentials. We never ask for your password via email or chat. If you suspect unauthorised access, contact our support team immediately. We reserve the right to suspend or close accounts that violate these terms or engage in fraudulent activity.
Account essentials on aifa
- You must be of legal age and not prohibited by local law from using aifa
- KYC verification requires ID, proof of address, and payment method confirmation
- Verification typically completes within one business day
- You are responsible for keeping your password secure
- We never request your password via email or chat
Deposits, withdrawals, and account balance on aifa
After verification, you link a payment method and deposit funds into your aifa account. We support eight payment options: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. E-wallet deposits arrive within minutes; bank transfers settle within 1–2 hours. Your deposit amount appears immediately as live balance in your aifa wallet, ready for use on any game or tournament on our platform.
Your account balance is separate from any tournament scores or event credits you earn. When you withdraw, you request a withdrawal through your account dashboard, specify the amount, and select your destination account (the same payment method you used for deposits). We process withdrawals during business hours (Monday–Friday, 08:00–18:00 local time) and direct funds to your external account within 1–3 business days depending on your bank's settlement speed. Withdrawals are subject to standard verification checks; if we detect unusual activity, we may request additional confirmation before processing.
We do not charge withdrawal fees. However, your bank or payment provider may apply their own fees for receiving funds. We are not responsible for delays caused by your bank's processing time or payment provider's settlement schedule.
Games, tournaments, and bonus terms on aifa
Our platform offers slot games, live-dealer tables, sportsbook markets, and esports betting. All game outcomes are determined by certified random number generation (RNG) and are not influenced by your account history, deposit amount, or previous results. We schedule tournaments and events regularly—daily, weekly, and around regional observances like Idul Fitri, Idul Adha, Imlek, and Nyepi. Tournament participation is optional; you can play casually outside tournaments or join structured leaderboard competitions.
Tournament scoring is transparent and published before each event. High-ranking participants earn event credits or loyalty points that accumulate in a separate account ledger. These credits can be used for future tournament entries or platform promotions. We do not award fixed cash prizes for tournament participation. Event credits are never converted to direct cash withdrawals.
We do not offer fixed bonus amounts or guaranteed-win promotions. Any promotional offers we advertise are subject to terms and conditions published at the time of the promotion. Bonus terms may include wagering requirements, game restrictions, or time limits. We will clearly communicate these terms before you claim any bonus.
Dispute resolution and contact on aifa
If you have a dispute with aifa regarding your account, a transaction, or a game outcome, contact our support team via email or live chat. We respond to email inquiries within 2–4 hours on weekdays and to live chat within subject to verification during peak hours (12:00–18:00 local time). Our team operates in Indonesian and English. We will investigate your dispute and respond with findings within one business day.
If you are not satisfied with our response, you may escalate your complaint to our management team. We will review escalated disputes and provide a final response within three business days. We maintain records of all disputes and resolutions for compliance purposes.
These terms are governed by the laws of the jurisdiction in which aifa operates. Any legal proceedings arising from these terms or your use of aifa must be conducted in that jurisdiction. By using aifa, you agree to submit to the jurisdiction and venue of the courts in that location.
Our aifa commitment to transparency and compliance
We at aifa are committed to operating transparently and complying with applicable regulations in the jurisdictions where we operate. We maintain robust anti-money-laundering (AML) and know-your-customer (KYC) procedures to prevent fraud and financial crime. We do not knowingly serve users in jurisdictions where our services are prohibited by local law. Users are responsible for verifying that their access and use of aifa comply with their own jurisdiction's law.
We protect your personal data according to our privacy policy and applicable data protection regulations. We use industry-standard encryption and security practices to safeguard your account and payment information. We never share your personal data with third parties without your consent, except as required by law or to process your payments and withdrawals.
Our platform is regularly audited for fairness and security. All game outcomes are certified by independent testing agencies to ensure they are random and unbiased. We maintain detailed records of all transactions, disputes, and account activities for compliance and audit purposes. If you have questions about our practices or policies, contact our support team during business hours.